IDENTITY VERIFICATION POLICY
Last Updated: 18 July 2026
1. Introduction
This Identity Verification Policy explains the circumstances in which PARKDIAL TECHNOLOGY FZCO ("1epin", "Company", "we", "us", or "our") may request identity verification or additional security checks when providing Digital Products and related services through the English-language website located at https://1epin.com/en (the "Website").
The purpose of this Policy is to help protect the Company, its customers, payment partners, Third-Party Providers, and the integrity of the Website from fraudulent, unauthorised, or unlawful activity.
This Policy should be read together with our Terms & Conditions, Privacy Policy, Refund Policy, Cookie Policy, and any other applicable policies published on the Website.
2. When Verification May Be Requested
The Company may, where reasonably necessary and at its sole discretion, request identity verification or additional security checks to protect the Company, its customers, or the Website.
Verification may be requested before, during, or after an Order, or at any other stage of the customer relationship.
Examples of circumstances include, without limitation:
unusual purchasing behaviour;
high-value or unusually large Orders;
suspected fraudulent or unauthorised activity;
payment disputes or chargebacks;
suspected Account compromise;
inconsistencies in information provided by the Customer;
requests from payment service providers relating to transaction security;
compliance with applicable law; or
any other circumstances where the Company reasonably considers verification to be appropriate.
3. Verification Methods
Where verification is requested, the Company may use one or more reasonable verification methods appropriate to the circumstances.
Such methods may include:
confirming personal information;
requesting a government-issued identity document;
facial verification or liveness detection;
verification through trusted third-party identity verification providers or technology platforms;
confirmation of payment method ownership;
proof of address where reasonably necessary;
confirmation of Account ownership; or
other reasonable verification measures appropriate to the circumstances.
Verification may be carried out using automated technologies, manual review, or a combination of both.
4. If Verification Is Not Completed
Where verification is requested, Customers are expected to cooperate within a reasonable period.
If a Customer does not complete a requested verification process or provides information that the Company reasonably believes to be inaccurate, misleading, fraudulent, or incomplete, the Company may, at its sole discretion:
delay or decline an Order;
temporarily suspend or restrict the Customer's Account;
limit access to certain Website features or services;
cancel pending transactions where appropriate;
take any other reasonable action necessary to protect the Company, its customers, or the Website.
Nothing in this section limits any rights or obligations arising under applicable law.
5. Third-Party Verification Services
The Company may use independent third-party service providers to assist with identity verification and transaction security.
Such providers may use technologies including document verification, biometric verification, liveness detection, database verification, or similar security measures in accordance with their own procedures and applicable law.
The Company seeks to use reputable service providers that implement appropriate technical and organisational safeguards for the protection of personal information.
6. Use of Verification Information
Verification information may be used to:
confirm a Customer's identity;
protect Accounts and transactions;
investigate suspected fraudulent or unauthorised activity;
respond to payment-related security requirements;
verify compliance with this Policy;
comply with applicable law;
enforce the Terms & Conditions and other applicable policies.
Verification information will be processed in accordance with the Company's Privacy Policy and applicable law.
7. Verification Does Not Guarantee Approval
Completion of an identity verification process does not guarantee that an Order, Account, payment, or other activity will be approved.
The Company reserves the right to decline, suspend, or cancel any Order or Account where reasonably necessary under the Terms & Conditions, this Policy, or applicable law.
8. Changes to this Policy
The Company may update this Identity Verification Policy from time to time to reflect changes in applicable law, industry practices, business operations, or the services offered through the Website.
The updated version will be published on the Website together with the revised "Last Updated" date. Unless otherwise required by applicable law, any changes will become effective upon publication.
9. Contact Information
If you have any questions regarding this Identity Verification Policy or the Company's identity verification procedures, please contact us using the details below.
Company Name
PARKDIAL TECHNOLOGY FZCO
Licence No.
DMCC-1032143
Registered Office
Unit No: BA2601, DMCC Business Centre
Level 1
Jewellery & Gemplex 3
Dubai Multi Commodities Centre (DMCC)
Dubai
United Arab Emirates
Website
https://1epin.com/en
Support Email
[email protected]